The most common questions from attendees and organizers — if yours isn't here, just send us a message.
For attendees
Buying and using tickets
How do I buy a ticket?
Find an event, choose your ticket tiers on the event page, and pay by MTN MoMo, Airtel Money or card. Your ticket — a scannable QR code — lands instantly on the confirmation page and in "My tickets".
Where do I find my tickets after buying?
Go to "My tickets" from the menu once you're logged in — every order and its QR codes are listed there, not just the one from your confirmation email.
What happens at the door?
Show your QR code (on your phone or printed) to be scanned in. Each code is unique and can only be used once, so there's nothing to fake and no list to be misspelled on.
Can I get a refund?
See our refunds policy — generally tickets are final unless the event is cancelled or postponed.
For organizers
Selling and managing events
How do I list an event?
Sign up, then use "Create an event" to add your event details, banner, gallery photos and ticket tiers. You can save it as a draft or publish it right away.
How much does it cost to sell tickets?
Listing is free. We take a 5% commission, only on paid tickets that actually sell (free tickets carry none) — see our pricing page for the full breakdown.
How do I check attendees in at the door?
Open your event's check-in page from "My events". You can type or scan (with any USB barcode/QR scanner) each ticket code as attendees arrive — it's checked against sold tickets instantly.
Can I edit an event after publishing it?
Yes — details, banner, gallery and ticket tiers can all be edited from "My events". A tier that already has sales against it can be updated but not deleted, so a buyer's ticket is never pulled out from under them.
Still stuck?
We're happy to help.
Send us a message and we'll get back to you, usually within one business day.