No fine print you need a lawyer for — here's exactly when a ticket qualifies for a refund, and when it doesn't.
Full refund, automatically eligible — no need to prove anything.
You can request a full refund instead of holding your ticket for the new date.
An accidental duplicate order is refunded in full — that one's on us to catch, but tell us if we miss it.
Once purchased, tickets are final if you simply can't make it — check event details carefully before buying.
Double-check your tier and quantity before paying — orders can't be edited once placed.
obitickets processes the payment, but the event itself is run by its organizer — reach out to them directly for anything beyond our policy above.
It's on your confirmation page and in "My tickets" — look for the order starting with #.
Choose "Report an issue" as the topic and include your order number and what happened.
Eligible refunds are returned to your original payment method.
Reach out with your order number and we'll take it from there.